Scope

This Privacy Policy describes how ShadowNurse, Inc. (“SN,” “we,” “us”) collects, uses, discloses, and protects personal information related to our consumer‑facing Platform. For clinical services rendered by independent professional entities (independent rendering provider(s)), see their notices and policies.

Information We Collect

• Identifiers & Contact: name, email, phone, address, device IDs.

• Account & Usage: login credentials, activity, interactions, preferences, support tickets.

• Device/Technical: IP address, browser/OS, cookies, SDKs, diagnostics, log files.

• Payment: processed by our payment processors (card data held by processor).

• Care Coordination Data: information you provide to facilitate navigation and benefits verification.

• From Others: service providers, partners you authorize, or public sources.

How We Use Information

Operate, provide, and improve the Services; secure and debug; process requests; personalize non‑marketing content; communicate about features; perform analytics; comply with law; protect against fraud and abuse; and with your consent where required (e.g., marketing).

Cookies & Similar Technologies

We use cookies and similar technologies for essential operations and analytics. See our Cookie Notice [https://www.shadownurse.com/cookie-notice] for details and choices.

Short Message Service (SMS) & Text Messaging Disclosures

ShadowNurse uses SMS to deliver account notifications, scheduling updates, care-navigation support, and—if you separately opt in—marketing messages..

Consent:
We send SMS only when you provide your mobile number and give consent (e.g., by checking a box on a web form or replying affirmatively by text). Your consent is not a condition of purchase or of receiving services.

Non-sharing of mobile numbers:
We do not sell or share mobile numbers with third parties/affiliates for marketing or promotional purposes. Service providers may access numbers solely to provide messaging and related services on our behalf, under contracts that prohibit their own use. Text-message originator opt-in data and consent will not be shared with any third parties.

Message frequency & fees:
Message frequency varies by program and your interactions. Message and data rates may apply.

Opt-out / Help:
Reply STOP to stop. Reply HELP for help. You can also contact us at (833) 2-SHADOW or hello+SMS@shadownurse.com.

Privacy & security of SMS:
Standard SMS is not encrypted and may be read by your carrier or others with access to your device. Please avoid sending sensitive information by text. For secure communications, use the channels we designate as secure.

Program terms:
See our “SMS Terms & Conditions” [https://www.shadownurse.com/sms-terms] (description of program types, frequency, fees, opt-out/support) and our “Patient Consent for Communication by Unsecured Short Message Service (SMS)” [https://www.shadownurse.com/sms-hipaa-consent] for additional disclosures applicable to health-related messaging.

Disclosures of Personal Information

We do not sell or share mobile numbers with third parties/affiliates for marketing or promotional purposes. Service providers may access mobile numbers only to provide contracted services on our behalf, and text message originator opt-in data and consent will not be shared with any third parties. We disclose personal information to: (a) service providers/processors (e.g., hosting, analytics, support, communications, payments) under contractual limits; (b) professional entities you choose (independent rendering provider(s)); (c) legal and safety recipients (e.g., to comply with law, protect rights); and (d) in corporate transactions (merger, acquisition). We do not allow service providers to use personal information for their own purposes.

Sale/Share and Targeted Advertising (California)

SN does not currently “sell” or “share” personal information or engage in cross-context behavioral advertising as defined by California law. If we later engage in such activities, we will update this Policy, honor Global Privacy Control (GPC) signals, and provide a “Do Not Sell or Share My Personal Information” mechanism. This non-sale/non-share commitment applies specifically to mobile numbers used for SMS and to text message originator opt-in data and consent.

Retention

We retain personal information for as long as reasonably necessary for the purposes above, consistent with legal, regulatory, and operational requirements. Criteria include account status, contractual obligations, dispute resolution, and security.

Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is 100% secure.

Children

The Services are not directed to individuals under 18. If we learn we have collected personal information from a child under 18, we will delete it.

Your Privacy Rights (California)

California residents may have rights to know/access, correct, delete, and to opt out of sale/share and certain profiling; to limit use of sensitive personal information; and to be free from discrimination for exercising rights. Submit requests at: hello+privacy@shadownurse.com. We will verify your request and may deny where an exception applies. You may authorize an agent to act for you with proper documentation. We honor Global Privacy Control (GPC) signals.

Request handling and timelines. We will confirm receipt of a verifiable request within 10 days and respond within 45 days (or explain why we need up to 90 days). We may request additional information to verify identity and will explain any denial. You may submit up to two requests in any 12‑month period. We do not discriminate for exercising rights.

International Users

If you access the Services from outside the U.S., you consent to processing in the U.S. Laws in your country may differ.

Changes

We will post updates with a new effective date and, for material changes, provide additional notice.

Contact

ShadowNurse, Inc. — Privacy 1930 Village Center Circle #3‑6933, Las Vegas, NV 89134 hello+privacy@shadownurse.com

For DMCA notices: see the DMCA Agent listed in the Terms of Service.