Recording Policy
We do not record without all-party consent. With consent, recordings/transcripts may be used for service delivery and quality assurance, retained up to 36 months (identifiable), and de-identified for analytics/ML with safeguards; no marketing use without separate authorization.
(v2025-08-21)
Effective Date: August 21, 2025
Brief Summary:We collect and use personal information to operate and improve the Services, provide support, secure the Platform, and comply with law. We disclose data to service providers under contract and to independent clinical entities you choose. We do not currently sell or share personal information for cross‑context behavioral advertising. Rights and choices are described in our Privacy Policy.Recording Policy
Consent required. No recording without all‑party consent.
Permitted uses with consent. Service delivery (after‑visit summaries, care‑plan updates), QA/training, compliance, security, dispute resolution.
Retention (identifiable). Up to 36 months, extended for legal holds.
De‑identified derivatives. Allowed for analytics and ML development/evaluation with safeguards; retained indefinitely.
Access controls. Restricted to authorized personnel; secure storage.
No marketing use without separate written authorization.