General Consumer Terms of Service

• Terms for non-Medicare users covering service scope (non-clinical), fees, acceptable use, and dispute resolution. Confirms age 18+, that ShadowNurse is not a medical provider, and that any clinical care is delivered by independent clinicians.

Medicare-Specific Terms of Service

• Terms for Medicare pathways where clinical billing is handled by independent entities and no subscription is required. Explains eligibility checks, authorized-representative activities, and differences between Medicare Advantage and traditional Medicare.

  • Medicare Eligibility

    • Authorizes initial and ongoing Medicare/plan eligibility and benefits checks, including HIPAA-standard 270/271 transactions through connectivity vendors. Used only for coordination, scheduling, and referrals; it does not assign benefits to ShadowNurse.

  • Authorized Representative

    • Allows ShadowNurse to act on your behalf for limited tasks like eligibility checks, appeals/grievances, scheduling/referrals, and RPM/RTM vendor coordination. You can revoke this authorization at any time; it does not make ShadowNurse a billing provider.

  • ABN-Billing

    • States that any required Advance Beneficiary Notices and financial disclosures are handled by the independent rendering clinical entity. Notes possible cost-sharing and that coverage rules may differ by plan.

Privacy

• Explains what personal information we collect, how we use it, and with whom we disclose it under contractual safeguards. Describes California privacy rights and notes we do not currently “sell” or “share” personal information; we will honor GPC if that changes.

Recording Policy

• We do not record without all-party consent. With consent, recordings/transcripts may be used for service delivery and quality assurance, retained up to 36 months (identifiable), and de-identified for analytics/ML with safeguards; no marketing use without separate authorization.

SMS Terms

• Covers informational SMS program details, including consent, message frequency, and STOP/HELP commands; standard rates may apply. Notes that SMS is unencrypted and that limited PHI is used only with explicit HIPAA consent.

Marketing Policy

• Marketing messages are sent only with opt-in consent and can be withdrawn at any time. We keep marketing separate from operational messages and measure performance in aggregate.

Email Marketing Policy

• Describes our opt-in email practices and compliance with anti-spam laws. Each email includes a clear unsubscribe, and we discourage sending sensitive data by reply.

Cookie Notice

• Explains our use of essential, analytics, and preference cookies and how to manage them. If we later engage in sale/share activities, we will honor Global Privacy Control and provide an opt-out.

Security Overview

• Summarizes our administrative, technical, and physical safeguards (e.g., encryption in transit, access controls, incident response). No method is 100% secure; this page also provides a security contact.

DMCA Notice

• Explains how to submit copyright infringement notices that meet 17 U.S.C. §512(c)(3). Includes our designated DMCA Agent’s contact information.

Do Not Sell or Share

• We do not currently “sell” or “share” personal information as defined by California law. If that changes, you will have an opt-out and we will honor Global Privacy Control signals.

Forms & Authorizations

• Standalone Coordination & Authorized Representative Consent

• SMS HIPAA Consent